ORDERS

We are not able to change shipping addresses or items/sizes after your order has been placed. Our orders are generally fulfilled first thing each morning and we cannot guarantee that we'll see your email before it ships out. Because of this, we are not able to cover any replacement orders or shipping fees due to incorrect addresses. If you needed a different size or item, once you receive your order, please reach out for an exchange. Thank you for understanding.

SHIPPING

All orders have a 5-7 business day delivery window of receiving your order.

US Orders: Please allow 5-7 business days for your order to arrive once it is fulfilled.

International Orders: All international orders (outside of the US) will ship DDU.

PLEASE NOTE THAT DUTIES ARE NOT INCLUDED IN THE RATES PROVIDED AT CHECKOUT. CUSTOMERS ARE RESPONSIBLE FOR ARRANGING FOR PAYMENT OF DUTIES AT THE TIME THE PACKAGE ARRIVES IN THEIR COUNTRY.

If you are not prepared to pay the duties in a timely manner, we ask that you kindly refrain from placing an order as we are NOT able to refund the shipping costs if the package is returned back to us. The carrier should attempt to contact you to arrange duty payment before delivery, so please keep an eye on the tracking and your email / phone for them to reach out. If you have not heard from them, please contact their customer support line as we are not able to do this on your behalf.

Please allow up to 7-12 business days for delivery, provided that the customer pays any applicable duties promptly.

Currently, we have rates up for Australia, Canada, Netherlands, South Korea, Spain, United Kingdom. If you're interested in placing an order in a country not listed here, please email us at info@strawberrywestern.com and we can add your country's shipping rate for you!

RETURNS & EXCHANGES

HOW TO EXCHANGE

We are able to offer free size exchanges for the same item that was purchased (provided that the size you want is still available.) We are unable to make an exchange for a different item. Please email info@strawberrywestern.com to start an exchange. Please know you will be messaging with our very small team in NYC so please be kind! We will do everything we can to help you with your order.

HOW TO RETURN

If you do not want to exchange your item and would instead like to request a return, kindly email us at info@strawberrywestern.com with your order number in the email subject and the reason why you'd like to return the item in the body. Please know you will be messaging with our very small team in NYC so please be kind! We will do everything we can to help you with your order.

For domestic orders: We accept unworn clothing and bikinis bought online only from www.strawberrywestern.com in new condition with tags and hygiene liners attached within 14 days of delivery for domestic orders. After 14 days, we cannot offer a refund or exchange -- any returns sent to us outside of the 14 day window will be returned to the shipper.

We will send you a pre-paid USPS shipping label (United States Postal Service) to use. Please note that we charge a flat rate of $6 as a return processing fee, which will be deducted from your refund, once approved. Original shipping costs are non-refundable.

Orders must be shipped back within 5 business days after receipt of the return shipping label provided by Strawberry Western. Any orders shipped after 5 business day will not qualify for a refund and will be immediately shipped back to you.

Non-returnable items:

• Sale items (clothing and accessories)
• Hats
• Bottles
• Keychains

To complete your return, we require a receipt or proof of purchase.

For international orders: All international customers are responsible for paying for shipping labels and shipping their returns back themselves. Please consider this when placing your order. The original shipping costs are non-refundable.

REFUNDS

Please allow up to 10 business days after the return package arrives at our studio for us to review and process your refund. You should receive an automated email notifying you that your refund is in process. The final refund should be applied to your credit card or original method of payment within 3-5 business days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@strawberrywestern.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

PENDING CHARGE BUT NO ORDER CONFIRMATION?

Sometimes this happens when the billing zip code or the CVV code doesn’t match the credit card you’re using and the payment doesn’t go through. If you did not receive an order confirmation email from us, then we did not receive your payment or order. The pending charges usually are cleared after a day or two but please double check with your bank to confirm. If you’d like to try to place the order again, make sure your credit card CVV, zip code and billing address are all matching before proceeding and it should go through. When the order is processed and payment is received, an order confirmation email will be sent to the email address you checked out with.

DAMAGED GOODS

If there is a quality issue or damage to your item - we understand and that should definitely not have happened! Kindly email us at info@strawberrywestern.com with your order number in the subject and the problem with your item in the body of the email. Please know you will be messaging with our very small team in NYC so please be kind! We will do everything we can to help you resolve the problem as soon as we can.